We are launching our pharmacy delivery business first with Walmart. During this new initiative, Walmart stores will begin using our home delivery service nationwide for pharmacy-related medications and products.
Drivers are highly recommended to take the Pharmacy Delivery Training Course before carrying out a pharmacy delivery. To complete the course, please click the link below.
Point Pickup RX Training
How will pharmacy deliveries be different?
You will see a new Pharmacy Package Type in the description of the order; Walmart will default all Pharmacy orders to an "Unattended" delivery type (see the Driver App #1 screenshot below). This means that no customer signature is required.
In the future, Walmart and other retailers may also require an ID Scan and Signature, so it is always important to check the order requirements. You will be provided with pharmacy-specific pickup notes, customer drop-off notes, and order return notes (see the Driver App #2 screenshot below for sample Unattended Delivery notes).
You will see a Pharmacy order appear with a Pharmacy Package Type in your list of Available Orders. All Pharmacy orders will default to an "Unattended Delivery", which means that no signature is required (see Driver App screenshot #1 below).
When accepted, please follow specific in-store Pharmacy pickup instructions (see Driver App screenshot #2 below).
Pharmacy Pickup Instructions:
Enter the store from the main parking lot. Locate an open side counter at the PHARMACY. Skip lines by showing the Driver App. Confirm the customer name along with the order ID.
IMPORTANT: While COVID-19 procedures are in place, you will need to wear a mask while picking up in-store orders.
Dropoffs should follow unattended home delivery procedures. You should NOT interact with the customer face to face; you should only call the customer once you return to your vehicle. Always check dropoff notes for any additional instructions (see Driver App screenshot #3 below).
Please call the customer to confirm that the delivery has been dropped off once the delivery has been completed.
FOR FAILED DELIVERIES/STORE RETURNS: If a delivery can't be made, you should select "Failed Delivery" on your Driver App and choose the appropriate reason for the failure. When an auto-return to store order is created, follow the RETURN instructions at the bottom of the notes, as return procedures for Pharmacy deliveries are different than for other Walmart store returns (see Driver App screenshot #4 below).
When returning orders to the Pharmacy:
- First, follow regular Pharmacy pickup instructions;
- If the Pharmacy has closed, locate the in-store service desk, ask for the manager on duty, and leave the order with the manager.
- Given the concern about coronavirus (Covid-19), we're working closely with our clients to ensure the safety of Point Pickup drivers, store employees, and customers.
- All deliveries for all clients will be no-contact deliveries. Please click the link to the article below to read our guidelines for no-contact deliveries.
No-Contact Delivery Guidelines
If you experience any issues or have any questions whilst carrying out an order, please reach out to Point Pickup support via chat. Our chat can be found on the bottom right corner of the Help Center.