What are Express Deliveries?
Walmart customers now have the option to request quicker grocery delivery times using the on-demand Express Delivery option throughout the day.
You won't have to set your alarm to accept these orders! Express orders are posted and can be accepted on-demand throughout the day!
Here's how it works:
As soon as the customer places an order for delivery, you will see the order appear with an Express Delivery Type in your list of Available Orders. If accepted, you should proceed immediately to the pickup location (see Driver App screenshot #1 below).
*Express deliveries will be limited in the number of items (NOT oversized).
Walmart Express deliveries are in-store pickups; please read pickup notes carefully and follow instructions to receive packages at the in-store Express area (see Driver App screenshot #2 below and signage for in-store Express area).
IMPORTANT: While COVID-19 procedures are in place, you will need to wear a mask while picking up in-store orders.
Dropoffs should follow standard home delivery procedures. Always check dropoff notes for any special instructions.
FOR FAILED DELIVERIES/STORE RETURNS: If a delivery can't be made, you should select "Failed Delivery" on your Driver App and choose the appropriate reason for the failure. When an auto-return to store order is created, follow the RETURN instructions at the bottom of the notes, as return procedures for Express deliveries are different than those for pickup (see Driver App screenshot #3 below).
When returning Express orders to the store:
- First, go to regular pickup parking bays.
- If no bays exist, follow the in-store pickup instructions and proceed to Express delivery
- Given the concern about coronavirus (Covid-19), we're working closely with our clients to ensure the safety of Point Pickup drivers, store employees, and customers.
- All deliveries for all clients will be no-contact deliveries. Please click the link to the article below to read our guidelines for no-contact deliveries.
If you experience any issues or have any questions whilst carrying out an order, please reach out to Point Pickup support via chat. Our chat can be found on the bottom right corner of the Help Center.